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CUSTOMER INFO

Customer-Info

 

 

ORDERING INFO

Is it safe to order online?
Of course! Tools Surf Australia uses the Pay Pal payment gateway, Your financial information stays safe with PayPal. Your credit card and bank account numbers are never shared with online stores, and you’re 100% protected against unauthorised payments sent from your account, If however you still feel uneasy about ordering online feel free to contact us by email at info@ToolsSurfAustralia.com.au and we will contact you to arrange the order.

Are my personal details safe with Tools?
Tools Surf Australia practices safe e–commerce. We do not store credit card details and at no time do we share any of our customers information with any other parties. We do retain customer information in the interest of further communication with our customers. If at any time you would like your information removed from our files please contact us.

How to order
Buying online is easy: browse through our categories and click the “Add to cart” button for any item you’d like. When you’ve finished shopping, click through to your shopping cart and enter your delivery address and payment details as requested.

Payment
Online using your bank account, Visa, Mastercard, Amex & Diners through Pay Pal or by direct internet transfer*.
To pay via direct internet transfer, select this option in the check out process and you will be given the bank accounts details in which your payment can be made. Once your payment has cleared into our account we will ship your item, please allow an extra 2-3 days on top of the standard delivery time.

Delivery
How much is shipping?
All deliveries on orders over $49.00 are FREE.
Orders under $49 are charged at a FLAT RATE of $11.55.

Who delivers your products?
We deliver Australia wide using a combination of Australia Post and Couriers. To ensure your delivery arrives, we utilize registered post on all our items so your delivery does not get lost. You can track the progress of your delivery by using the Reference Number that is sent to you in your Despatched confirmation. We ask that you DO NOT provide us with a Post Office Box address. Where possible please have deliveries sent to a work place or residence where someone is available to receive for the item.

When will my order be sent?
Depending on availability of product, in-stock items generally ship within 48 hours, but we reserve the right to take up to 2 weeks. After placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. Also, you will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

When will my order arrive?
All orders should arrive between 5-10 business days from leaving Tools Surf Australia, but is dependent on area Tools Surf Australia is being delivered to. Please understand that Tools Surf Australia cannot be held responsible for delays caused by Australia Post and Couriers. Every effort will be made to despatch orders as quickly as possible.

What are the refunds/exchange policy?
We do not refund, but are more than happy to offer you an exchange. All products must be returned to us in its original condition with the original tags and packaging attached within 7 days of dispatch. We are unable to accept goods that are not in the original sale condition. The cost of return freight is the responsibility of the customer. It is highly recommended that any returns are sent via Registered Post as Tools will not be held responsible for items going astray in the mail. EXCHANGE ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS OR SALE ITEMS.

What if my goods are damaged or faulty?
We take great care ensuring your goods have been checked for damages prior to delivery. If however they are found to be damaged or faulty on delivery, please notify us within 2 days of receiving your goods and the faulty item will be replaced. Faulty Goods must be returned in the original packaging for an exchange.

If you have any questions about payment or delivery, or any special requests please Contact Us at info@toolssurfaustralia.com.au

Please refer to our terms and conditions.

TERMS AND CONDITIONS

The following terms and conditions of sale apply to the supply of goods or services by WA SURF INTERNATIONAL to you, including all transactions for the purchase of products through this website. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Tools Surf Australia indicates acceptance of these terms and conditions.

Tools Surf Australia reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Tools Surf Australia reserves the right at any time after receipt of your order to accept or decline your order for any reason. Tools Surf Australia reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order.

Liability
Tools Surf Australia is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Delivery
The delivery times provided by Tools Surf Australia are estimates only. Tools Surf Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 2 working days of receiving the goods should there be a fault.

Change of address
Tools Surf Australia cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please email us at info@toolssurfaustralia.com.au immediately.

Warranties
We guarantee that all products will arrive 100% free of any manufacturing defects. To make a claim, please email us at info@toolssurfaustralia.com.au

Pricing
Prices are subject to change without notice. You will be responsible for these upon delivery.
All prices provided on this website are inclusive of a Goods and Services Tax (GST), unless explicitly stated otherwise.
We will not be responsible for errors in pricing that appear on this website. In the event of a pricing error, we will notify you before an order is delivered and you will have the opportunity to cancel your order.

Product descriptions
Images displayed on this website are for illustrative purposes only. Actual colour specifications for a particular product may vary depending on your personal computer settings.

Stock availability
If notified before goods have been dispatched, Tools Surf Australia can accommodate order cancellations. If items have been shipped, Tools Surf Australia reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Refunds & Exchange
We do not refund, but are more than happy to offer you an exchange. All products must be returned to us in its original condition with the original tags and packaging attached within 7 days of dispatch. We are unable to accept goods that are not in the original sale condition. The cost of return freight is the responsibility of the customer. It is highly recommended that any returns are sent via Registered Post as Tools will not be held responsible for items going astray in the mail. EXCHANGE ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS OR SALE ITEMS.

Order Cancellations
If a product is “out of stock” when we process your order, we will contact you to discuss revised delivery times or refund options.

Copyright and Trademark Notice
This site is owned and operated by Wa Surf International. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Wa Surf International. All software used on the site is the sole property of Wa Surf International or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Wa Surf International prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, Tools Surf Australia shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Tools Surf Australia shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tools Surf Australia shall immediately issue a credit to your credit card account in the amount of the charge.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that Tools Surf Australia is not responsible for the operation of or content located on or through any such site.

PRIVACY POLICY

Privacy, Security and the Rights
Tools Surf Australia reserves the right to withdraw this offer at any time.

Tools Surf Australia has provided this information so that you can be aware of your rights and also the Terms and Conditions surrounding the use of this site.

WA SURF INTERNATIONAL (“Site Owner”) maintains this site (the “Site”) for your personal entertainment, information, education and communication. Please feel free to browse the Site.

You may download material displayed on the Site for non-commercial; personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not however, distribute, modify, transmit, reuse, report. Your access and use of the Site is also subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws.

By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used without the written permission of Site Owner.

Site Owner neither warrants nor represents that your use of materials displayed on the Site. While Site Owner uses reasonable efforts to include accurate and up-to-date information on the Site, Site Owner neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties.

Site Owner also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials.

Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Images of people or places displayed in the Site are either property of, or used with permission by, Site Owner. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions.

Site Owner has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.The Site Owner is not liable for any damages that may occur from the use or misuse of the products sold on the Site.

WA SURF INTERNATIONAL may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.

All content and visual artwork is Copyright by Tools Surf Australia
Copyright © 2010-2014 Tools Surf Australia and its contracted licencees. All Rights Reserved.